Student Healthcare Solutions provides Travel Assistance programs. Below are services within our programs to meet the needs of the ever changing population of colleges today.
If a member suffers an illness or injury while traveling over 100 miles away from home, and cannot be treated by a local medical facility, the member is transported by the most appropriate means to the nearest hospital capable of providing necessary treatment.
Transportation of Mortal Remains
If a member loses his/her life while traveling over 100 miles from home, the member’s remains will be returned to the member’s place of residence.
Transportation of Escort
If the member needs emergency evacuation by air ambulance or repatriation by covered commercial airline, the member’s spouse, other family member, or companion is free to accompany the member in flight, subject to space availability with priority given to medical equipment and personnel.
Minor Children Return/Escort
If a member requires emergency evacuation, hospitalization for over 24 hours, or in the event of death, and the minor children are left unattended, transportation home is furnished for them.
24 -hour Information Service
Helpful information before and during travel is available to the member. The multilingual staff is prepared to assist and coordinate the management of a wide variety of travel related situations. Services include information on required documents, immunization requirements, State Department Travel Advisory warnings, weather and hazard information about foreign locations and more.
If a member needs to be medically monitored, the Assist America Provider’s duty physician will monitor the case, while acting as a liaison between the member, the local treating physician, and the family physician as needed.
If a member needs help for overseas claims, the Assist America Provider will assist in coordinating the claims procedure with the appropriate insurance program.
Lost Documentation Service
If a member needs help to replace lost or stolen travel documents (i.e. , passport, baggage, tickets, credit cards, etc.), the Assist America Provider will advise and assist where possible in their replacement.
If a member needs help finding a local attorney or embassy, arranging bail, cash advances, or coordination of payment for legal services from available resources of the traveler, the Assist America Provider will arrange referrals.
Emergency Delivery of Prescription Items
If a member needs prescription medication or lenses not available locally, the Assist America Provider will organize the delivery of the prescribed item when possible and legally permissible, to the member upon written authorization of the prescribing physician.